SMS Terms of Service and Privacy Policy
Atomic Research
Effective Date: June 1, 2025
Last Updated: June 15, 2025
SMS Terms of Service
Program Description
Atomic Research offers an SMS messaging program to provide participants and clients with timely updates about research studies, appointments, surveys, and other important communications related to our research services.
Consent to Receive Messages
By providing your mobile phone number and opting into our SMS program, you expressly consent to receive text messages from Atomic Research at the phone number you provided. Your consent applies to all messages sent from our toll-free number (866) 604-2058.
Types of Messages
You may receive the following types of messages:
Research study notifications and invitations
Appointment confirmations, reminders, and scheduling updates
Survey invitations and research participation requests
Account updates and service notifications
Administrative messages related to your participation
Promotional messages about new research opportunities (if separately consented)
Message Frequency
Message frequency varies based on your participation level and study requirements. On average, you may receive up to 10 messages per month. During active research participation, frequency
may temporarily increase.
Cost and Charges
Message and data rates may apply. Standard text messaging charges from your wireless carrier will apply to all messages sent and received. Atomic Research does not charge for messages, butyour mobile carrier's standard rates apply. Contact your mobile carrier for details about your messaging plan and applicable rates.
Consent Not Required for Purchase
Your consent to receive text messages is not required as a condition of purchasing any goods or services from Atomic Research or participating in our research studies.
Supported Carriers
Our SMS program is supported by major U.S. wireless carriers including but not limited to: AT&T, Verizon, T-Mobile, Sprint, and other participating carriers. Message delivery is subject
to your carrier's coverage area and service availability.
How to Opt-Out
You may opt-out of receiving text messages at any time using any of these methods:
Text Message: Reply STOP to any message from (866) 604-2058
Email: Send a request to support@atomicresearch.io with "SMS Unsubscribe" in the subject line
Phone: Call (866) 604-2058 and request to be removed from SMS communications
Website: Visit atomicresearch.io/sms-optout to unsubscribe online
After opting out, you will receive one final confirmation message, and then no further messages will be sent to your number unless you opt back in.
Help and Support
For assistance with our SMS program:
Reply HELP to any message for automated assistance
Email: support@atomicresearch.io
Phone: (866) 604-2058
Website: atomicresearch.io/contact
Disclaimer
We will make reasonable efforts to deliver messages promptly, but message delivery is subject to factors beyond our control, including wireless carrier delays, network congestion, and device
compatibility. We cannot guarantee message delivery timing or availability.
Privacy PolicyInformation We Collect
When you opt into our SMS program, we collect:
Your mobile phone number
Name (when provided)
Email address (when provided)
Opt-in date and method
Message interaction data (delivery status, responses)
Device and carrier information (automatically collected)
How We Use Your Information
We use your information to:
Send you requested SMS messages and communications
Maintain records of your consent and communication preferences
Improve our messaging services and user experience
Comply with legal and regulatory requirements
Conduct research-related communications and coordination
Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in these limited circumstances:
Service Providers: We may share information with trusted third-party service providers who help us operate our SMS program (such as Twilio for message delivery), but only to the extent necessary to provide services.
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information when you have given us explicit permission to do so.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your SMS-related information for as long as you remain subscribed to our messaging program, plus an additional three (3) years after you opt-out to maintain compliance records. After this period, we will securely delete or anonymize your information unless required to retain it by law.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a structured format
• Opt-out: Unsubscribe from SMS communications at any time
To exercise these rights, contact us at privacy@atomicresearch.io or (866) 604-2058.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights
Children's Privacy
Our SMS program is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.
International Users
Our SMS services are primarily designed for users in the United States. If you are located outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.
Changes to This Policy
We may update this Privacy Policy and SMS Terms of Service from time to time. When we make changes, we will update the "Last Updated" date at the top of this document and notify active SMS subscribers of material changes via text message or other appropriate means.
Contact InformationFor questions about this Privacy Policy, SMS Terms of Service, or our privacy practices:
Atomic Research
Email: privacy@atomicresearch.io
Phone: (866) 604-2058
SMS Support: support@atomicresearch.io
Website: atomicresearch.io
Mailing Address:
6510 S Academy Blvd, Ste A 297
Colorado Springs, CO 80906-8691
By participating in our SMS program, you acknowledge that you have read, understood, and agree to these Terms of Service and Privacy Policy.
Document Version: 1.0
Toll-Free Number: (866) 604-2058